Your Questions Answered
Everything You Need to know In brief
Returning rings for re sizing
Unfortunately we do not accept rings returned for re sizing, by the time two way postage has been included + my time it is cheaper to go to a local jewellers for re sizing
Furthermore , the jeweller has the benefit of both the ring and the finger in front of them to better judge the adjustment required
This is reflected in my price structure , unlike other internet sellers who will have included extra charges to cover re sizing and return postage etc. I have not
Why are my prices cheaper
As I am semi retired I have de-registered from VAT as my turnover is below £85,000 per year
In addition I work at home in a log cabin workshop , no rent rates or staff to pay
Advertised prices are based on cast signet rings, cost on average £100 less than stampings
Why do I not advertise die stamped signet rings
If you want the best and can afford to pay for it there are plenty of other suppliers offering die stampings as standard in conjunction with hand engraving I can highly recommend Rebus .
I on the other hand believe that the technique I use for making cast signet rings in some ways is superior as they are cast to order in your finger size, are generally heavier and cost less.
Die stamped rings available on request , £100.00 additional charge.
Why do I offer only laser crest engraving
Again if you can afford to pay on average £300.00 for a crest engraving Rebus and Dexter are possibly the best in the country offering over the counter hand engraving services.
My laser engraving technique is on average HALF THE PRICE because although it takes me as long if not longer to engrave one crest , I reserve the right to re use every design I engrave & the repeat engravings that I use it for makes up for the discount applied when ordered.CLICK HERE
GOLD RINGS : How long will my order take
Please allow when ever possible FOUR WEEKS, time to make each ring to order and submit in a batch of 3 rings minimum to the assay office for hallmarking.
Urgent orders can be accomodated at extra cost by sending individual rings to the assay office
SILVER RINGS : How long will my order take
I carry a large volume of stock hallmarked blanks , some may require a small reduction in finger size but it means 2 weeks is average turnaround.( JULY & AUGUST 4 weeks due to holidays )
I do NOT offer a money back guarantee WHY ?
I believe in getting it right first time , because of this I do not advertise lightweight cheap rings for you to order in error, if you do not know what head size you need then ask and I will send you out plastic samples to try on first. It is always adviseable to phone before placing an order
4 or 5 plastic samples in your finger size £50.00 deposit , refunded in full against future GOLD ORDER ( not against silver orders )
What do I do if I am really unhappy with my order
Phone me , since selling internet only based about 8 years I have supplied approximately 800 crest engraved signet rings and about 1000 masonic or initial engraved check my feedback.
Talk on the phone and I will arrange to replace your order once I have clarified the issues..
Overseas clients please read
One of the other reasons I do not supply a money back guarantee is also the same reason I do not accept responsibility if overseas orders go missing in transit. I simply have more orders than I can handle , therefore I can afford to turn away orders and need not gamble my time dealing with Royal Mail claims or Paypal claims for refunds. Only 3 parcels have gone missing in 10 years and both re-appeared a long time later having been tied up in customs.
Paypal seller & buyer protection
Seller protection : Is only valid when I post to the address Paypal provided me , hence that is the only address I will post it to
Buyer protection : Paypal simply deduct your payment from my bank account , but as all my items are BESPOKE , after investigation they will return it to me and reject your claim.